Order Changes, Problems & Reprints

Need to change an order, or has something arrived wrong? Email hello@stickersaucer.com with your order number and tell us what happened.

Changing an order

Contact us straight away if you need to replace artwork, correct text, change a quantity or update your shipping details. Put “Urgent order change” and your order number in the email subject so we can identify the job.

We’ll check its production status and confirm what can be changed. A new size, material or quantity can affect the price and schedule, and artwork changes may need a new proof.

Changes are easiest during proofing. Once an order has been sent to print, we may be unable to change it or stop production.

Canceling an order

Send us the order number as soon as you decide to cancel. We can usually cancel an order that has not been sent to print. If file preparation, proofing or other work has already been completed, that work can affect the refund amount. We’ll explain the status and any costs when we review the request.

If the print, cut or order is wrong

We compare the finished order with your approved artwork and the product specifications you selected. Send us a message if you find a problem such as

• Smudges, streaks or missing parts of the artwork caused during printing.
• The wrong size, material, shape or finish.
• A cut that runs into the artwork or differs from the approved cutline.
• Incorrect designs, missing items or the wrong quantity.
• Stickers damaged in transit.

If we made a printing, cutting, packing or shipping mistake, we’ll remake the affected items and send them at no cost to you. If the wrong items arrived, we’ll send the correct ones and arrange a return label if needed.

Photos that help us check the problem

A photo of several stickers together and a close-up of the affected detail help us see both the extent of the problem and what went wrong. For delivery damage, include the outer packaging and shipping label too.

For a quantity issue, tell us which design is short and how many you received. For a size issue, a photo beside a ruler is useful. We may ask for more information or a return so we can examine the order, and we’ll provide instructions if a return is needed.

Remakes and refunds

A remake is often the quickest way to get you the stickers you ordered. If that won’t resolve an error caused by us, we may arrange a replacement shipment or a partial or full refund instead.

Approved refunds are processed to the original payment method within 10 business days. Your payment provider may take additional time to show the credit.

Artwork changes after printing

Custom stickers are printed for your particular order, so we don’t accept change-of-mind returns or exchanges. If the finished stickers match the approved artwork and you later want a different design, that requires a new order.

Small differences between a screen preview and printed color can happen, and the material affects the result. If you think a color or cut is wrong, send us photos so we can review the actual order. See Ordering & Proofs for what to check before printing.